Help and contact
Support
For help with Indian Vaccination Tracker, email ronnie.lazarus.dev@gmail.com.
What to include
- The app version and build number.
- The iPhone model and iOS version.
- A short description of what happened and what you expected.
- Whether you were using local-only mode or iCloud sync.
Do not send vaccination records, child details or screenshots containing private information unless they are necessary to diagnose the problem.
Sync and restoration
Vaccination records are stored locally or, when optional sync is enabled, in the active iCloud account's private CloudKit database.
If records do not appear, first confirm that the iPhone is signed into the same iCloud account previously used by the app and that iCloud is available.
Data deletion
Use Settings > Delete all records, then confirm with Delete, to delete the family's records from this iPhone. With iCloud sync enabled and the matching iCloud account, successful deletion also clears the vaccination record payload from private iCloud. Turning off sync alone does not delete records. Read the complete data deletion instructions.
Medical questions
Support can help with the app but cannot give medical advice or determine whether a vaccine is appropriate for a particular child. Contact a qualified healthcare professional for individual medical guidance.
Privacy reminder
Start with a description of the problem. We will ask for additional information only if it is needed.